RPA in RCM Arena – Hype or Real?

Background: Robotic Process Automation (RPA)

  • RPA technologies function by mimicking human decision making process during the processing of a transactional event in the customer application ecosystem.
  • A variety of organizations have mushroomed and are building scale promoting applications that “record and play” or “configure” the software programs or “robots” so either whole transactions or a part of the transactions in customer environment are performed in place of a human agent.
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